Bodum Bistro Electric Conical Burr Coffee Grinder, Preset Timer, 12 Grind Settings, Black

I have been using the grinder twice a day for about a week. I wanted to comment on some of the reviews I have read.I have been using a blade grinder for convenience for quite a few years. I owned an Italian hand burr grinder that mounted on a table or on the wall. It was messy and to keep the wife happy I stopped using it. I liked the rhythm, working a little for my brew (it required some force to turn in a vertically oriented circle, but not intolerable). I lost it in a move and, upon reading up trying to improve the taste of my coffee, I discovered that the burrs are highly recommended.So after a friend accidentally damaged the lid on my whirlybird, I decided to invest again in a burr grinder. Not having the expendable income to purchase a high-end grinder, I decided to try the Bodum, with some reservations.I am so far very satisfied. I don't know where the complaints about grinds flying around are coming from. I roast my own beans, drinking both decaf and regular in many varieties, and there is virtually no mess, I have never considered wiping anything up. I grind between drip and espresso on the machine, about three-fourths of the way toward the finest grind. Perhaps the problem with others comes from the coarseness of the grind, or maybe just different production quality. The glass vessel into which the grinds fall seems solid and fits snugly in my hand.The grind seems exceptionally even. There is no comparison whatsoever with my last grinder. The quality of the coffee has improved greatly, I am again tasting flavors I remembered from the days of the old hand grinder. I was skeptical but I imagine the extraction is so even that you maximize the flavor. I am loving it so far.The 20 second issue is problematic. At the above setting, I can grind four coffee scoops of beans (one tablespoon each) in 20 seconds. But sometimes I grind five and I run to a stop with beans left. I have decided to wait maybe fifteen seconds and then hit the start button for another six to eight seconds and then stop it to grind the remaining beans. It is mostly just finishing up bits and pieces at that point. I will see how this affects the motor.If the motor lasts, then this is an awesome deal. I have not tried the espresso grind, don't have a machine. But the 3/4 fineness is very fine. There is a video online from a Seattle store that demos the machine. I would imagine that a better quality machine would cost three times as much. The lack of a mess is such a big advantage, and the flavor is unquestionably better. If this is in your price range, I highly recommend you try it.Update: After nearly 18 months the grinder is working as well as ever. I make coffee twice daily, no sign of slowing down, no strange noises. I am very happy with this purchase!Update #2: After four years of grinding, making coffee at least twice a day, this Bodum is still going strong. No problems whatsoever, no mess on the counter, still an even grind.I have no issues, it works like new. If I exceed the 20 seconds when making a larger pot I always let the grinder rest for a minute or so to give the motor a break.Since I purchased this grinder I have had to replace both my automatic drip coffeemaker and my coffee roaster. As expenditures go in this throw-away society, this has been an excellent investment,Gary

I have used Bodum products and been happy with them for years, but this one has let me down. I was a little disappointed in it for a very small reason but could live with it. What has made me turn away from this product is that Bodum's customer support has been unresponsive when I needed them, and I've had to replace this perfectly good $100 grinder for a ridiculous reason.I bought the Bodum grinder about 15 months ago to replace my old Cuisinart DBM-8P1, which was a gift from my in-laws. The motor on the Cuisinart gave out after about four years, and I wanted to upgrade to a Bodum model, because Bodum makes quality products and I love my coffee! The grinder itself works great. It gives a perfectly calibrated and consistent grind across all levels, from espresso file to French Press course. All the issues I've had with this grinder involve the grind cup (the glass "beaker" that catches grounds coming out of the burr heads). The grind cup is ABSOLUTELY NOT anti-static as advertised. My grind method is to grind about 2-3 days worth of beans at a time, then store them in an airtight container. The first cup full of grinds would have a small amount of static, the second had a little more, but by the third there would be a mess of wasted coffee all over the counter. The only remedy for this I found was to let the coffee grounds rest in the cup at least 5 minutes before pouring them out. Grinding enough coffee for my airtight container ended up a couple of hours as I would do other tasks while waiting for the static to dissipate. This was a hassle, but I could live with it. The nail-in-the-coffin for this grinder was when, after 15 months of use, the cup broke in the sink as I was cleaning it the other day. No cuts, no blood, no harm; no foul, but now I needed a new cup. Based on the price of French Press replacement carafes, I expected a cup for this grinder should cost approximately $10. Searching Amazon, however, I was unable to find a replacement cup. I went to the Bodum website; no orderable replacement was listed there, either. Searching the internet at-large: still no replacement to be found. I reached out to Bodum's customer support via email asking for assistance. I immediately received a "we have your request and will respond" automated message, but after a week this is the only response I've received. I just ordered another Cuisinart grinder; the same DBM-8P1 model as I had before, for about $60. Sorry Bodum: I can't buy another $100 grinder to replace a $10 glass cup.